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Training Programs from OnTrack Training & Vital Learning

Quick Menu for Vital Learning Courses:
Service:
Delivering Customer-Focused Service
Classroom
No
Online
Yes!
Blended
No
Not Available for Classroom Delivery Available as Online Course Not Available as Blended Course
Audience/Duration:
Interactive, online course lasting 45 minutes.
Program Description:
This interactive online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better. During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional, the essential skills of communication listening, questioning, verifying, explaining, and a four-step customer service model.