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Training Programs from OnTrack Training & Vital Learning

Quick Menu for Vital Learning Courses:
Service:
Dealing with Difficult Customers
Classroom
No
Online
Yes!
Blended
No
Not Available for Classroom Delivery Available as Online Course Not Available as Blended Course
Audience/Duration:
Interactive, online course lasting 45 minutes
Program Description:
This interactive online skill builder will provide you with techniques for dealing with difficult customer situations. Your role as a customer service professional offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, you will learn general guidelines for dealing with difficult customer situations, two techniques for dealing with customers in such situations: calming and focusing, and then practicing what you have learned.