OnTrack Training: Consulting
When Training May Not Be the Answer
Frequently our clients want to use our expertise to create solutions for circumstances
that do not require training interventions. Sometimes they just need a third party
to collect data on organizational issues. As a result we offer the following services
to help them diagnose what is occurring or solve the problem at hand.
Do you want to know how strong your management team is? Do you want to implement a change program?
Do you want to focus more on customers? Does your organizational culture support the future direction
of your company?
Our team of associates will use a multi-faceted, theoretically-based approach to diagnose the problem
and create the right initiative to deal with your pressing issue.
Looking for a way to determine why your team isn't performing as well as they should? What about learning
what customers really think about your organization?
We can create surveys that focus on your team's effectiveness, customer satisfaction, organizational
culture, employee attitudes, and training needs. We also coordinate, administer, analyze, and interpret
the data from such surveys. Based on the survey data we will prepare a report summarizing conclusions
and presenting recommendations. These surveys can now be administered over the Internet as well as paper
Many times we create and conduct targeted focus group sessions to obtain live data on various topics
for our clients. The focus groups enable us to ask more probing questions when a particular response
deserves more attention. They allow us to drill down to the core of the issue. Detailed reports are prepared
afterward that include conclusions, trends, and recommendations.
Policy & Procedures
While developing employees' skills is always important, some organizational problems stem from inadequate
policies and procedures.
We have the resources and expertise to develop manuals to detail the policies and procedures of your
organization's business practices.